Terms and Conditions
Last Updated: April 2026
These Terms and Conditions (“Terms”) govern your use of the Tru-CocoB website and the purchase of products offered therein. By accessing this website or placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding.
1. About Us
Tru-CocoB is a small-batch, natural food brand offering pure raw honey and cold-pressed coconut oil. The brand is owned and operated by Rashmi Raman, based in India.
📧 Email: trucocob@gmail.com
📞 WhatsApp: +91 8179072902
2. Acceptance of Terms
By using this website or placing an order, you confirm that:
- You are at least 18 years of age, or are purchasing under the supervision of a parent or guardian
- The information you provide during purchase is accurate and complete
- You agree to these Terms and our Return & Refund Policy
3. Products
- All products listed on the website are subject to availability
- Tru-CocoB offers natural, minimally processed consumable products. Natural variations in colour, texture, taste, and aroma are inherent to such products and do not constitute a defect
- Product images displayed on the website are for representation purposes only. Actual appearance may slightly vary due to the natural nature of the products
- We reserve the right to modify, discontinue, or update any product without prior notice
4. Pricing
- All prices listed are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise
- Tru-CocoB reserves the right to change prices at any time without prior notice
- In the event of a pricing error, we reserve the right to cancel the order and issue a full refund
5. Orders and Payments
- All orders are subject to acceptance and availability
- Once an order is placed, you will receive a confirmation via email or WhatsApp
- Tru-CocoB accepts payments through the modes available at checkout. All transactions are processed securely
- We reserve the right to refuse or cancel any order at our discretion, including cases of suspected fraud or misuse
6. Shipping and Delivery
- Orders are processed and dispatched within the timelines mentioned on the website or communicated at the time of purchase
- Delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or public holidays
- Tru-CocoB is not responsible for delays caused by third-party logistics partners once the order has been handed over for dispatch
- Risk of loss or damage passes to the customer upon delivery
7. Return and Refund
Returns and refunds are governed by our separate Return & Refund Policy, which forms a part of these Terms. Please refer to it for complete details.
8. Intellectual Property
- All content on this website, including the brand name Tru-CocoB, logo, product descriptions, images, and text, is the intellectual property of Rashmi Raman and Tru-CocoB
- You may not reproduce, distribute, or use any content from this website without prior written permission
9. User Conduct
By using this website, you agree not to:
- Use the website for any unlawful or fraudulent purpose
- Post or transmit any harmful, offensive, or misleading content
- Attempt to gain unauthorised access to any part of the website
- Misrepresent your identity or affiliation with any person or entity
10. Disclaimer of Warranties
- Tru-CocoB products are natural food items and are not intended to diagnose, treat, cure, or prevent any disease or medical condition
- We make no warranties, express or implied, regarding the fitness of the product for any specific medical or health purpose
- Results from use of the product may vary from person to person
11. Limitation of Liability
To the fullest extent permitted by law, Tru-CocoB and its owner shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or website, even if advised of the possibility of such damages.
12. Privacy
We respect your privacy. Any personal information collected during the purchase process is used solely for order fulfilment and communication purposes. We do not sell or share your data with third parties for marketing purposes.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the jurisdiction of the courts located in India.
14. Changes to Terms
Tru-CocoB reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of the revised Terms.
15. Contact Us
For any questions or concerns regarding these Terms, please reach out to us:
📧 Email: trucocob@gmail.com 📞 WhatsApp: +91 8179072902